Terms of Service

Our terms of service describe what Souls of change does for you and the charities and other causes you support, and what we require of you as a user.

Project of change refers to charities and other causes you support through use of our service, including non-charitable Souls of change Crowdfunding.

Souls refer to promoter/ creator of a project of change that is using Souls of Change to crowdfund its charitable project.

Souls of Change or “us” or “we” refer to the owner of the website, SOULS OF CHANGE COMPANY. “Projects of change” and related terms refer to certain non-charitable causes listed as such on the Website.

“Website” refers to https://www.soulsofchange.com/

“You” and “your” refers to each user or viewer of the Website, including donors, charities, Souls(fundraisers) and crowdfunders

These terms of service apply in each country where we operate.

Souls Of Change Terms and Conditions (Agreement) determine your use of Souls Of Change services at http://www.soulsofchange.com

In order to become a User of the Site you must read, agree with and accept all of the terms and conditions contained in this Agreement and Souls Of Change Policies (the “Policies”), including the Souls Of Change Privacy Policy.

Policies change from time to time, and you agree that they form part of this Agreement. Each time you use Souls Of Change services you confirm your agreement to be bound by, and acknowledge any changes to, the Agreement (including the Policies). You also agree to familiarise yourself with and comply with the Policies relevant to your use of the Site and the services provided under this Agreement (as may be amended from time to time). You should access and read the information contained in other pages and websites referred to in this Agreement. By accepting this Agreement (including the Policies) you agree to be bound by it and to the User Agreements and posted terms and conditions on other websites operated by Souls Of Change. From time to time Souls Of Change may amend the terms and conditions of this Agreement. Amendments will be published on the Souls Of Change Site. Except as stated in this Agreement, in a Policy, or as otherwise notified to you, all amendments will be effective immediately. Continued use of Souls of Change services following the publication of any changes to the Terms and Conditions constitutes acceptance of those changes. You must terminate your membership with Souls of Change if you do not agree with such changes to this Agreement (or any Souls of Change Policies). If you continue to be a member of the Souls of Change Site after any such changes to this Agreement or any Souls of Change Policies, you will be considered to have accepted the amended terms as part of the Agreement. The terms of this Agreement and any of the Souls of Change Policies cannot be amended, except as specifically described in or authorised by this Agreement, and only then in writing authorised by you and Souls of Change. In this Agreement a reference to “you” includes anyone acting on your behalf or with your express or implied authority. Any reference to this Agreement includes Souls of Change’s Policies, unless stated otherwise.

Souls of Change is a Venue and a Service Provider

Souls of Change is an online community crowdfunding platform and acts as a venue to allow members who comply with Souls of Change Policies to raise funds to fulfil their dreams of starting, running and growing their own business, to get projects started, or to raise funds for charitable projects. Souls of Change allows individuals, groups and organisations (“Campaign Creators”) to list campaigns and raise funds through experiences, donations, and/or services (“Rewards”) to new and existing Souls of Change members (“Campaign Supporters”). Souls of Change is not directly involved in the transaction between Campaign Creators and Campaign Supporters. Souls of Change has no control over the quality, safety, morality or legality of any aspect of Campaigns or Rewards listed, the truth or accuracy of the listings, the ability of Campaign Creator to complete the Campaign or Rewards, or the ability of a Campaign Supporter to actually pay promised monies. Souls of Change cannot ensure that a Campaign Supporter or a Campaign Creator will actually complete a transaction. Consequently, Souls of Change does not transfer legal ownership of Rewards from the Campaign Supporter to the Campaign Creator. Souls of Change cannot guarantee the true identity, age, and nationality of a member. Souls of Change recommend that you check the member’s bio and history on the Site for background information and do your own research before providing funds. Souls of Change is a venue and as such is not responsible or liable for any content, for example, data, text, information, graphics, images, photographs, profiles, audio, video, items, and links posted by you, other members, or outside parties on Souls of Change. You agree that use of Souls of Change services is at your own risk.


All funds are collected and managed for the Campaign Creator by Stripe. When a Campaign is created Stripe verifies the Campaign Creator and obtains their bank details. Stripe transfers the “Net Funds” due directly to the Campaign Creator. The “Net Funds” are the amounts raised during a Campaign minus the Stripe Fees. Campaigns are created as ‘Take What You Can Get’ campaigns where the “Net Funds” are paid to the Campaign Creator during the course of the Campaign as pledges are received. Please refer to the Stripe Terms of Service – Australia https://stripe.com/au/terms Souls of Change shall not be liable for the interactions with any organisations and/or individuals found on or through the Souls of Change service. All queries regarding funds pledged should be referred to the campaign creator at first instance and if the issue is not resolved, then to Stripe. Souls of Change is not involved in the development of Campaigns. It is the responsibility of the Campaign Creator to fulfil the promises of their Campaign. Souls of Change reviews Campaigns to ensure they do not violate Souls of Change Terms and Conditions, however does not investigate a Campaign Creator’s ability to complete their Campaign. Souls of Change cannot be held liable for the actions of a Campaign Creator. Campaign Creators are wholly responsible for fulfilling obligations both implied and stated in any Campaign listing they create. Souls of Change does not oversee the performance or punctuality of Campaigns. Souls of Change reserves the right to remove a Campaign listing from public listings for any reason. All dealings on Souls of Change are solely between you and such individuals and/or organisations. Souls of Change is not responsible for any damage or loss incurred as a result of any dealings on the Souls of Change platform and is under no obligation to become involved in disputes between Campaign Supporters and Campaign Creators, or between site members and any third party. In the event of a dispute, you agree that you release Souls of Change employees, partners and successors in rights from claims, damages and demands of every kind, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and Souls of Change service. Souls of Change cannot guarantee the performance or reliability of the Stripe online payment services. Souls of Change cannot guarantee the full receipt of promised funds to a Campaign due to occasional failures when capturing funds from debit and credit cards. Campaign Creators and Campaign Supporters agree to be bound by and comply with the Stripe Terms of Service https://stripe.com/au/terms.

Prohibited, Questionable and Infringing Incentives, Items and Activities

You agree that you are solely responsible for your conduct and activities on, and regarding, Souls of Change and any and all data, text, information, graphics, images, photographs, profiles, audio, video, items, and links (together, “Content”) that you submit, post, and display on Souls of Change. Your Content and your use of Souls of Change shall not:

  • Be false, inaccurate or misleading
  • Be fraudulent or involve the sale of illegal, counterfeit or stolen items
  • Be obscene or contain child pornography
  • Contain or transmit any code of a destructive nature that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information
  • Host images not part of a listing
  • Infringe upon any third-party’s copyright, patent, trademark, trade secret or other proprietary or intellectual property rights or rights of publicity or privacy
  • Violate this Agreement, any site policies, any community guidelines, any Campaign guidelines, or any applicable laws, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, antidiscrimination or false advertising)
  • Contain items that have been identified by your local government as hazardous to consumers and therefore subject to a recall
  • Be defamatory, trade libellous, unlawfully threatening, unlawfully harassing, or impersonate or intimidate any person (including Souls of Change staff or other users), or falsely state or otherwise misrepresent your affiliation with any person, through for example, the use of similar email address, nicknames, or creation of false account(s) or any other method or device
  • Modify, adapt or hack Souls of Change or modify another website so as to falsely imply that it is associated with Souls of Change;
  • Appear to create liability for Souls of Change or cause Souls of Change to lose (in whole or in part) the services of Souls of Change’s ISPs or other suppliers
  • Link directly or indirectly, refer or contain descriptions of goods, experiences or services that are prohibited under this Agreement, the Privacy Policy, or other policy documents as posted on Souls of Change
  • Furthermore, you may not list any item on Souls of Change (or consummate any transaction that was initiated using the Souls of Change service) that, by paying to Souls of Change the listing fee or the final value fee, could cause Souls of Change to violate any applicable law, statute, ordinance or regulation, or that violates the Terms of Use

Payment and Fees

Registration and Campaign Contribution Fees

Registering as a Souls of Change member and setting up a Campaign on Souls of Change is free. Campaign Supporters are not charged any service fee.

Transaction Fees

Stripe Fees Stripe will deduct credit/debit card fees from funds paid to a Campaign Creator at their published rate. Fees may vary depending upon the location of your Stripe account and whether pledges are made using a domestic or international debit/credit card. For more information on fees, see your country’s Stripe pricing fees. In Australia https://stripe.com/au/pricing or in Canada Denmark Finland France Ireland Japan Norway Singapore Spain Sweden USA UK

Payment of Campaign Funds Where the Campaign is created as a ‘Take What You Can Get’ campaign Stripe will pay the “Net Funds” to the Campaign Creator during the course of the Campaign as pledges are received. The “Net Funds” are the amounts raised during a Campaign minus the Stripe Fees.

On occasion it is possible that a pledge made by a Campaign Supporter will be returned to the Campaign Supporter by Stripe (for example if there has been fraud on their debit/credit card). In these circumstances it may be that the amount shown on the Souls of Change website will show a higher amount raised on a campaign until Souls of Change are informed by Stripe of the need to make an adjustment. Once we have been informed we will endeavour to make the adjustment within 2 working days.